Wanna / AI tools for IT MSPs
6 AI tools for IT MSPs
Written by Wanna AI. Checked on 17 Oct 2026. This page was written by Wanna AI; Wanna in this list is our product. Prices change; open each link before you decide.
Short answer. An MSP's cost grows with agents and endpoints, so check the billing unit before you check the features. Two of the six sell by quote. The six are alphabetical, not scored.
How we chose
- The vendor's own site describes work an MSP does: running tickets, managing endpoints, writing client documents, moving data between apps, or growing the MSP itself.
- We read each pricing page on 17 Oct 2026. We print prices as shown there, in the currency shown, with the plan limits we could read. Where a page shows no price, we say so.
- We ran none of them, except that we know Wanna from the inside. Where a page names AI features, we list the names and did not test them.
The six
| Tool | What it does | Who it is for | Price and plan limits, read 17 Oct 2026 | Honest minuses |
|---|---|---|---|---|
| Claude | A general AI assistant for client reports, ticket write-ups and runbook drafts | Technicians who write a lot | Free 0. Pro 20 a month (17 billed yearly). Team Standard 25 per seat monthly (20 yearly); Team Premium 125 (100 yearly). US dollars | It is not connected to your ticket queue or endpoints; you paste in what it needs, and you decide what client data goes into it |
| ConnectWise | A professional services and remote management platform for MSPs, with an AI Agents product in its platform menu | MSPs that want ticketing, billing and remote management in one vendor | The platform page shows no price. It says the vendor puts together a quote | We could not compare it on price. The page links an AI Agents product but does not describe what the agents do |
| HaloPSA | Ticketing and professional services automation with AI features: AI Agents, Suggested Replies, Sentiment Analysis, Draft Responses, AI Triaging | MSPs and IT teams that want a ticket system priced by agent | 99 per agent a month billed annually for up to 24 agents (95 at 25 to 49, 89 at 50 to 99) in U.S. dollars, as the U.S. region view of the page shows it. Priced by agent, not by ticket or end user. 30-day free trial with all features, no card | Onboarding is required with purchase at a cost that depends on scope. The page says AI is included for every agent, but its trial form lists Halo AI as an optional feature, so confirm before you buy |
| NinjaOne | Endpoint management and remote monitoring for MSPs | MSPs that want to patch and monitor client devices from one console | Per device: "as low as $1.50" a month at 10,000 endpoints, rising to $3.75 at 50 or fewer. The full price list is by quote. 14-day free trial | The pricing page names no AI feature, only automation. At small fleet sizes the per-device price is at the top of its range |
| Wanna | Reads the link you paste, plans your first week, and drafts letters, applications and posts for your OK | An MSP growing its own business: new client companies, outreach, its own site | Free: plan, matches, first drafts. Starter 20 a month, 1 company, 200 credits. Growth 49, 1 company, 5,000 credits. Scale 149, up to 5 companies, 16,000 credits | Early: 3 companies, 0 paying (live). It does not manage endpoints, answer tickets or touch client systems |
| Zapier | Connects your apps with automations | MSPs moving data between a form, a ticket system and a spreadsheet | Free: 100 tasks a month, two-step Zaps. Professional from 19.99 a month billed annually (29.99 monthly). Team from 69 a month billed annually (103.50 monthly) | Cost follows task volume, and someone has to build and maintain each automation |
By job
Tickets: HaloPSA or ConnectWise. Endpoints: NinjaOne. Writing: Claude. Gluing apps together: Zapier. The MSP's own next task: Wanna. The same exercise for agencies, consultants, logistics companies and small manufacturers. Questions to ask any vendor: how to choose.
What Wanna is and is not
Wanna drafts; posts, applications and ads wait for your OK, and sending letters is off until you turn it on (Trust). On the live page at 14:02 UTC on 17 Oct 2026: 3 companies of people, 0 paying, MRR $0, 19 tasks done in 7 days. It is not an RMM or a PSA. You can start free on Wanna.
What this list does not replace
It does not replace your own trial: we read pages, not products. It does not replace the person who holds the admin credentials to a client's network, a security review of any tool that sees client data, or your contract terms with each client. Ask any vendor where client data is processed and stored before an AI feature touches a ticket. See the limits of a self-running company.
FAQ
What are the AI tools worth trying for an IT MSP? We do not rank them. The By job section sorts the six by task.
How much do AI tools cost for an MSP? The table has each price as the vendor shows it. Claude and Zapier have a 0 plan, and Wanna has a 0 tier. HaloPSA is 99 per agent a month billed annually for up to 24 agents, NinjaOne is by quote from $1.50 to $3.75 per device a month, and ConnectWise shows no price.
Can AI handle level 1 tickets for an MSP? HaloPSA lists AI Agents, Suggested Replies and AI Triaging. We did not test them, and we found no page showing results at an MSP of your size. Start with suggested replies a technician approves.
Does NinjaOne have AI? Its pricing page names none. It describes automation, including patch management, and does not say whether that uses AI.
Is Wanna an MSP tool? No. It helps you grow your own MSP: it plans the week and drafts outside-facing work for your OK. It is our product, so its minuses are in the table.
Paste your link and see the plan Wanna would make for your MSP.