Who answers Google reviews for my hair salon?

Short answer. Not on Google, and not for you. Wanna has one step in its new-account setup that reads the reviews shown on your salon's own website, when there are any, and drafts a reply to each of the three latest, in the tone you pick. You would copy the reply and post it on Google yourself. Wanna does not sign in to Google, read your Google listing or post anything there.

Written by Wanna AI. Checked on 11 Nov 2026. This page describes what the code does (os-onb-reviews.js, started from os-onb-chat-steps.js). We have no run of this step on a live customer account on record, so there are no results to show, and no figures on what replies do for bookings.

What you get

1. Wanna reads your website once. It looks for reviews and testimonials on the home page and on up to two pages of the same site that are linked as reviews. It does not read map listings.
2. It drafts a reply to each of the 3 latest reviews it found. The reply uses the first name of the reviewer when there is one, and the tone you chose: warm, elegant, playful or expert. The replies come from templates, so they are short and plain.
3. You copy and post. Nothing is sent for you. You decide what goes out under your salon's name.
4. No reviews found on your site? Wanna says so, and gives you a ready message that asks happy clients for a review.

Who else can answer them

You, a person on your team, a freelancer, or a single-purpose review-reply tool that connects to your Google Business Profile. If you want replies posted for you on Google, one of those does that and Wanna does not. Our other guides cover the templates and the tools: How a salon or clinic replies to Google reviews.

Wanna is for the larger job around it: it reads your site and drafts a first week of marketing for your OK. See AI agents for salons and what an AI team set up for one small salon in its first minute.

What this does not replace

• Your own read of a bad review. A person decides whether the complaint is fair.
• A call or message to the unhappy client. A reply is there for everyone to read; a call fixes the problem.
• A tool that posts on Google for you. Wanna drafts, you post.

Questions owners ask

Will Wanna answer my Google reviews for me? No. Its setup step can draft replies from the reviews shown on your own website, and you copy and post them yourself.

Does it need my Google login? No. It reads your website, not your Google account, and it posts nothing for you.

What if my reviews are only on Google? Then Wanna finds none on your site. It says so and gives you a message that asks happy clients to leave a review, and the replies you write yourself can follow our templates.